Usually you will work with a script of questions and ask follow up questions as needed.
Think of all the different things a potential buyer might want to know and start there (how old are the appliances, has the current owner done any upgrades in the last 5 years, etc.). These 15-30 minute calls are primarily used for research and answer all of the questions you will need to later create the "for sale" listing for the home. Generally you will have at least 1-2 calls with a client per day. After confirming showing requests, you will generally catch up on emails reach out to prospective clients to schedule a time to gather their pertinent information (property address, history of property, special features, legal information, etc.), answer questions from potential buyer's agents about the home (what are the last year's property taxes, what are the average utility costs, etc.), scheduling photography, staging, and other vendors who prepare the home for listing, and responding to any general inquiries about process or timeline. Sometimes firms can automate this process and you will only be reviewing the showings which are scheduled. When a showing is requested for a property that is live on the market, you'll make sure the property is ready to have visitors by reaching out to any clients or tenants who may live in the property, asking if they are amenable to the showing, and then confirm the showing with the potential buyer. Generally the day will start with checking and confirming showing requests. A Day In The LifeĪ day in the life of a Listing Manager is fast paced and requires attention to detail and customer service skills. The Listing Manager will exclusive work with seller clients. This role can vary from firm to firm with the specific tasks, but generally the Listing Manager is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal information, creating and publishing real estate listings, scheduling showings and open houses, and collecting, organizing, and delivering feedback from other agents and potential buyers. A Listing Manager at a residential real estate firm is an administrative role which assists the Licensed Real Estate Listing Agent with all aspects of the sale of a home. The Buyer's Agent, represents a purchase side of a transaction, while the Listing Agent represents the sale side of a transaction. In residential real estate, there are clients who are looking to buy a home (buyers) and those who are looking to sell a home (sellers).
It is imperative that an administrative Listing Manager clearly defines what the role entails upon first engagement with a client. Often, a client might assume that the Listing Manager has toured the home or otherwise will be physically present at showings or Open Houses. Another common misconception about the Listing Manager role is client expectation.
In some firms, the Listing Manager may be required to have a license, but often the role is purely administrative and does not require any formal real estate education. People often think that the Listing Manager is a licensed Real Estate Agent (Listing Agent) who also negotiates a contract or offers market advice to a client.
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